BlueCare App keeps clients connected
The BlueCare App has enabled Rockhampton residents Rob and Barbara Badman to retain their independence.
BlueCare clients since 2020 after Barbara had a stroke and Rob became her carer, they were among the first to use the app when it was released in 2022.
Barbara has daily visits for personal care and attends the gym twice weekly, while Rob has assistance with house cleaning and shopping. An electric wheelchair for Barbara and a mobility scooter for Rob help the pair get around.
“The app is first class, keeping us totally informed about what’s happening,” Rob says.
“It’s all about convenience. We can easily book and cancel our appointments without waiting on the phone for a long time. And when we go to bed at night, we know who is coming the next day.
“The app also helps us keep track of invoicing and we can leave feedback about our experience.”
BlueCare is proudly part of the UnitingCare family and UnitingCare Digital and Technology Group Executive Susan Heath said the app will continue to develop and improve to suit the changing needs of the 3200 BlueCare users logging in daily.
“Our approach is based on user-led innovation,” Susan says.
“We seek a great deal of feedback from our clients and staff, so we can continuously improve the app and customer experience.”
And for clients like Rob and Barbara, who are in their 80s, that means they can continue to enjoy life with the peace of mind knowing help is there when they need it.