BlueCare App user updates

The BlueCare App provides an easy way for BlueCare Home Care clients and their loved ones to see and manage their home care appointments, access scheduling information securely in one place and communicate with your BlueCare home care workers.

We are pleased to advise that BlueCare App users will now have improved clarity and visibility of their BlueCare Home Care visits.

In order to provide quality home care services, from time to time, we need to undertake work or engage with other health care providers for and on behalf of a client, but not in the presence of the client – these are known “non-contact visits”. In addition, BlueCare may purchase goods on behalf of a client – these are known as “capital and consumables”. Examples include a Nurse speaking with a GP on behalf of the client, an Occupational Therapist speaking with a supplier about a suitable wheelchair for a client; or BlueCare purchasing pre-packaged meals on behalf of a client.

Going forward, these “non-contact visits” and “capital and consumable” visits will be clearly identified in the BlueCare App Schedule, providing both transparency of the work we do on behalf of our clients; and reducing potential confusion on when a BlueCare team member will be visiting a client, and when we are doing work on behalf of but not with the client.

If you are a BlueCare App user and want to know how to make the most of the BlueCare App reatures, check out the BlueCare App User Guide. If you want to know more about this change, please contact your local team on 1300 258 322.