Changes to the BlueCare App

We’re always striving to improve the services we provide to ensure you can live life your way, with ease and confidence.

On Tuesday, 9th October, between 6pm and 11pm, we will be making some exciting updates to the BlueCare App. During this time, you’ll still be able to access the app, but there may be temporary limitations on certain visit functionalities.

What is changing?

The key change you will notice after this update is how non-contact visits (those where work is done on your behalf but not at your home) are displayed in your Visit Schedule.

These improvements are part of our ongoing commitment to making your experience with BlueCare even smoother and more transparent. As always, we appreciate your patience during this period. If you have any questions or concerns, our team is here to help.

Non-contact visits

To provide greater transparency and clarity, BlueCare will now clearly label "non-contact" visits and "capital and consumable" purchases in the BlueCare App schedule.

Non-contact visits occur when we work on behalf of a client without being physically present with them. This might include tasks like a nurse consulting a GP or an occupational therapist coordinating with a supplier for equipment like a wheelchair. Capital and consumable purchases could include items such as pre-packaged meals.

By clearly identifying these in your schedule, we aim to reduce confusion and ensure you're informed about both in-person visits and the work we do behind the scenes to support your care.

The BlueCare app

Learn more about the BlueCare App or for more information about this change, contact your local care team on 1300 258 322.